Ticket SQ Privacy Policy

Last Updated: 27th August 2023

1. Introduction Welcome to Ticket SQ's Privacy Policy. Your privacy is of paramount importance to us. This policy describes how Ticket SQ ("we", "our", or "us") collects, uses, processes, and safeguards your personal data in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) when you utilise our website, mobile application, or services.

2. Information We Collect

• Directly from You: This encompasses the data you supply upon account registration, ticket purchase, or during communications with us.

• Automatically: We collect information regarding your interaction with our services, such as your IP address, device type, and browsing behaviours.

• From Third Parties: Occasionally, we might obtain data about you from event organisers or partners.

 
3. Use of Your Information We may use your information to:

• Process ticket purchases.

• Send updates or news regarding our services.

• Address queries, support requests, or feedback.

• Evaluate usage for service improvements.

• Forward promotional materials, surveys, or notifications.

• Meet legal and regulatory obligations.

 
4. Sharing Your Information We do not sell your personal data. However, your data may be shared with:

• Event organisers when you purchase a ticket.

• Service providers aiding our operational activities.

• Legal or regulatory bodies when required to protect our rights or adhere to legal obligations.

 
5. Cookies and Tracking Technologies We deploy cookies to enhance your experience, remember your preferences, and gather data on the use of our services. You can manage cookie settings in your browser.

6. Data Security We implement stringent security measures to guard against the unauthorised access, alteration, or loss of your data.

7. Your Rights under UK GDPR
 
As a data subject, you have rights to:

• Access, rectify, or erase your personal data.

• Object to or restrict our processing of your data.

• Withdraw any consent previously granted.

• Port your data to another service.

• Lodge a complaint with the Information Commissioner's Office (ICO).
   

8. Children's Privacy Our services are not designed for individuals under 18. If we become aware of data from someone under 18, we will take steps to delete it immediately.

9. Changes to This Policy From time to time, we may amend this Privacy Policy. The "Last Updated" date at the top indicates the most recent revision.

10. Privacy Policy for Ticket Scanning App

Our app requires access to certain permissions to function effectively, particularly for scanning tickets. This section outlines our privacy policy to ensure transparency and compliance with Google Play Store requirements and global privacy laws.

Permissions Required

• Camera Access: To scan ticket barcodes or QR codes.

• Storage Access: To save scanned ticket data.

• Internet Access: To verify ticket authenticity and sync data with our servers.
   

Purpose of Permissions

• Camera: We require access to your device’s camera to scan tickets. This allows us to capture and decode ticket information.

• Storage: We need storage access to save scanned ticket data locally on your device for offline use and future reference.

• Internet: Internet access is necessary to verify the authenticity of the scanned tickets and to sync the data with our servers for real-time updates.
   

Data Collection

• Scanned Ticket Information: This includes barcode or QR code data, ticket numbers, and related metadata.

• User Information: We may collect personal data such as names and email addresses for account creation and login purposes.

• Device Information: We collect device-specific information to improve app performance and troubleshoot issues.
   

Data Processing

• Verification: Scanned ticket data is sent to our servers to verify its authenticity.

• Storage: Data is securely stored on our servers and, where applicable, locally on your device.

• Usage Analysis: We analyse usage data to improve app functionality and user experience.

Prominent Disclosure and Consent
 

• Permission Requests: We will request the necessary permissions at the point of use, ensuring users understand why the permissions are needed.

• Privacy Policy Display: Our Privacy Policy is prominently displayed within the app’s settings menu and on our Google Play Store listing.
   

Compliance with Privacy Laws

• GDPR: We comply with the General Data Protection Regulation by ensuring transparency in data collection and processing for users within the EU.

• CalOPPA: We adhere to the California Online Privacy Protection Act by providing a clear and accessible Privacy Policy for users in California.
   

• APP: We follow the Australian Privacy Principles to manage personal data transparently for users in Australia.

• PIPEDA: We obtain informed and meaningful consent from Canadian users, in line with the Personal Information Protection and Electronic Data Act.
   

User Rights

• Access: Users can access their personal data collected by the app.

• Correction: Users can request corrections to their personal data.

• Deletion: Users can request the deletion of their personal data from our servers.

• Objection: Users can object to certain types of data processing.
   

Consequences of Non-Compliance

• Google Play Store Removal: Failure to comply with privacy requirements may result in the removal of our app from the Google Play Store.

• User Trust: Lack of a Privacy Policy can damage user trust and reputation.

• Legal Penalties: Non-compliance with privacy laws can result in fines and other legal consequences.
   

Best Practices

• Minimise Permissions: We limit permissions to only those necessary for app functionality.

• Transparency: We clearly explain why permissions are needed and how the data will be used.

• Timing of Requests: Permissions are requested at the point of need rather than at app startup.

• Privacy Policy Accessibility: Our Privacy Policy is easily accessible both in the app and on our Google Play Store listing.

11. Contact Us For any queries or feedback about this Privacy Policy or to exercise any of your rights, please contact us at: Email: support@ticketsq.co.uk