top of page
  • How Do I Sign In/Sign Up for Ticket SQ?
    To Sign In: Click on "sign in" located at the top right corner of the screen on get.ticketsq.com Enter your email and password associated with your seller account. Click Sign In. To Sign Up: Account Verification: Navigate to the top right-hand corner of the website and click on "sign in." When the sign-in page appears, enter your email address and click on the option that says "No, can I sign-up please!" Follow the on-screen instructions to complete the sign-up process. You'll be prompted to enter a verification code. After entering the verification code, click "Continue." Account Verification: After the sign-up, check your email inbox for a verification email from Ticket SQ. Open the email and click on "Click Here" to verify your seller account. Once your account is verified, you will have access to your own Ticket SQ seller account. Here you can upload events and tracks, create promotions, and manage your account details.
  • How Do I Create A Ticket SQ Seller Account?
    Creating a Ticket SQ Seller account involves several steps to ensure your profile is comprehensive and to comply with Ticket SQ's Terms and Conditions. Here's a step-by-step guide: Step 1: Payment Settings To start selling on Ticket SQ, you'll first need a Stripe account for payment collection. After signing into Ticket SQ, go to "Payment Settings" on the left-hand side menu. Input your Stripe account details. All revenue from ticket sales will go directly into your Stripe account, and you, as the seller, are responsible for managing any disputes or refunds. Step 2: Create Seller Profile In the same left-hand side menu, click on "Profile." Enter general information, upload your logo, and provide contact details. Make sure to provide a valid and working email address, as this will be used for buyers to contact you for refunds or disputes. You are solely responsible for managing disputes and refunds; failing to respond in a timely and polite manner may result in account termination. N.B.: Ensure the currency in your Ticket SQ profile matches the currency in your Stripe account (e.g., if your Stripe is in US Dollars, set your Ticket SQ currency to US Dollars). Step 3: QR and Embed Codes In the "Profile" section, you'll also find QR and embed codes for your account. You can use these codes as interactive marketing tools; the QR code can be printed on posters, flyers, or embedded on your website, blog, or Facebook page you own or control. Step 4: Financial Summary In "Ticket SQ Service Orders," you'll find a summary of your total spend related to the Ticket SQ service. Step 5: Create Artist Profile and Privacy Policy Under "Profile" for the selected artist on the side menu, enter your general information, upload your logo, and enter your contact details. Under GDPR regulations, it's crucial to inform attendees about the reasons for collecting their personal data and how it will be used. Usually, this is detailed in a privacy policy. If you already have a privacy policy, include a link to it in your Ticket SQ Seller Profile, making it visible to attendees during ticket registration. If you don't have a privacy policy, you can create one for free using The Free Privacy Policy Generator. This tool helps ensure compliance with GDPR, CCPA, and CPRA regulations. To generate a free privacy policy for your events visit: https://www.freeprivacypolicy.com/free-privacy-policy-generator/ and add the custom generated link to your to your Ticket SQ profile to ensure compliance. Step 6: Manage Events & Campaigns By clicking on "Events & Campaigns" in the left-hand side menu, you can add new events, free events, or campaigns. To edit or view an existing event or campaign, click "view/edit" next to the respective listing. Step 7: Upload Media Navigate to the "Downloads" section. Here, you can upload all digital media related to your seller account. Each upload must be 10MB or less. By following these steps, you'll have a fully functional Ticket SQ Seller account, enabling you to sell tickets, manage events, and interact with your audience effectively while ensuring compliance with legal regulations.
  • Does Ticket SQ Work On Mobile Devices Such As iPhones and iPads?
    Yes, Ticket SQ is fully compatible with mobile devices, including iPhones and iPads. You can not only search for events and purchase tickets on the platform, but if you're a seller, you can also update or edit your information, post updates, and access real-time live ticket sales reports and financial summaries when logged into your account. For more information, consult the guidelines on how to view your statistics and reporting. Additionally, Ticket SQ offers real-time door entry statistics, which allow you to monitor your event as it happens. You can access this feature either directly at the event entrance using the Ticket SQ Door app or remotely from any web-enabled device.
  • Is Ticket SQ Difficult To Use?
    Not at all! Ticket SQ is designed to be user-friendly and doesn't require advanced technical skills. While some basic knowledge of HTML can help you leverage more advanced features, like embedding your Ticket SQ page on a blog, even these tasks are straightforward and don't have a steep learning curve.
  • What Do I Need To Sign Up?
    To become a seller on Ticket SQ, all you need is a Stripe account and any assets you may require, such as media, logos, other images, and descriptions. N.B.: It's important to ensure that you own the copyright to any media you share on Ticket SQ.
  • How Do I Sell My Tickets On Ticket SQ?
    Preliminary Steps: Sign Up: First and foremost, create your Ticket SQ seller account. This process involves entering your email, creating a password, and verifying your account. Payment Gateway Setup: You'll be prompted to attach a Payment Gateway account (like Stripe) to manage financial transactions. Ensure your Stripe account is active and verified. Dashboard Navigation: Dashboard Overview: Once your account is set up, you’ll land on your dashboard. Here, you'll see several options like 'Events & Campaigns,' 'Financial Reports,' 'Profile Settings,' etc. Events & Campaigns: To add a new event, go to this section and click on "Add New Event." Settings Tab: Event Name and Details: Enter your event’s name, duration, and a short description. Logo and Visuals: Upload a high-quality logo along with any other media. Venue Information: Fill in venue details, including location and accessibility features. Time and Date: Specify the start and end times, along with the date of the event. Save: Once completed, save your settings. Manifest Tab: Download and Print: Before the event begins, download and print this list. Data Included: This manifest will have crucial attendee data, and it's your backup for any technical mishaps. Give Tickets Tab: Email and Message: Input email addresses of recipients and a short accompanying message. Instant Transfer: The tickets are instantly sent to the recipient's Ticket SQ wallet. Offer Tickets Tab: Email Requirement: This tab allows you to extend free ticket offers to anyone with an email address, not just Ticket SQ users. Expiry Date: Set a date for the offer to expire if unclaimed. Coupons Tab: Redemption Codes: Generate unique codes for discounted or free tickets. Distribution: Share these codes through social media, newsletters, or direct communications. Marketing Tab: QR Code: Use the QR code in printed materials or social media to direct people to your event. Embed Code: Use this code to insert your event directly into your website or blog. General Admission/New Ticket Type: Ticket Customization: Here you can set ticket price ranges, booking fees, and visibility options. Add Promotions: Choose to attach digital media or physical gifts to your tickets. Custom Fields: Collect additional info from your buyers in exchange for perks. Point of Sale (POS) Tab: Why It’s Important: The POS system is particularly useful for on-the-day sales at your event venue. It allows you to manage cash and card transactions, print tickets on-site, and keep your sales data accurate and up-to-date. What You Can Do: Cash Sales: Manually enter any cash transactions to ensure that your financial reporting is complete and correct. Card Sales: If equipped with a card reader, you can directly process credit and debit card transactions through the POS system. This links to your payment gateway, providing real-time updates to your financial data. Ticket Printing: Once a sale is complete, you have the option to print tickets immediately. Ensure you have a compatible printer set up at the venue. Attendance Management: One of the crucial advantages of an integrated POS system is its ability to update your attendee list in real-time. As each new ticket is sold at the door, that information gets updated, helping you monitor capacity and sales performance actively. Reporting: The POS system provides a real-time snapshot of all transactions, which is essential for end-of-day reconciliation. This will match with the data in your Payment Gateway and the Event Manifest, providing a comprehensive overview of your sales and attendance. Tips for Efficiency: Staff Training: Ensure that all staff operating the POS system are adequately trained to manage both cash and card transactions swiftly and accurately. Hardware Checks: Prior to the event, confirm that all hardware, like card readers and printers, are in working condition to avoid any last-minute hassles. GDPR Compliance: Under GDPR regulations, you must inform attendees why you're collecting their personal data and how it will be used. Add a link to your privacy policy in your Ticket SQ seller profile. If you don't have a privacy policy, consider generating one via The Free Privacy Policy Generator. Final Steps: Payment and Publishing: If everything is set and you're satisfied, click the "Pay" option at the top and your event is automatically published. Larger events will require manual publishing. N.B. After publishing, you can buy more tickets to increase your allocation and may also add promotions or give away tickets for free. Your tickets are now for sale through Ticket SQ!
  • How Do I Limit the Number of Tickets Available for Sale?
    Sign in to Your Account: Visit the Ticket SQ homepage and click on "Sign In" at the top-right corner to log in to your seller account. Navigate to Seller Dashboard: Once logged in, click on "My Ticket SQ" to enter your seller account dashboard. Go to Events & Campaigns: On the left-hand sidebar, click on "Events & Campaigns." Select Your Event: Locate the event you wish to manage and click on "View/Edit" next to it. To create a new event, click on "Add Event." Edit Ticket Type: Click on the ticket type tab that you want to modify. Adjust Allocation: In the ticket type edit screen, look for a field labeled "Allocation." Here, you can set the total number of tickets available for this specific ticket type. Important Note: If you decide to increase the ticket allocation for an active event, the status at the top of the page will change from green to orange. This indicates that while your event remains published, the additional tickets won’t be available for purchase or distribution until you’ve completed the required payment. Ticket SQ only charges an activation fee on the first transaction for each event or campaign.
  • What Is the Cost of Using Ticket SQ?
    Pricing Model: Ticket SQ employs a straightforward pricing model, charging a fixed rate of £0.25 per ticket sold. There are no hidden fees or percentages taken from the face value of your ticket or any booking fees you may decide to add. Revenue Handling: As a seller, you'll receive 100% of the revenue from ticket sales directly into your Stripe account. If you choose to add a booking fee, that fee is entirely yours to keep. We encourage you to consider adding a booking fee, as it can serve as a financial cushion to help cover costs in the event of cancellations, for which you, the seller, are responsible. Note: The seller is responsible for handling any disputes and/or refunds, as the revenue from ticket sales goes directly into the seller's selected payment gateway or bank account. High-Volume or Large Events: For events that require specialised solutions, such as high-throughput entry systems, please reach out directly to hello@ticketsq.com Turnstile Solutions for Large Events: We can offer a white-labeled, Ticket SQ-integrated, turnstile solution in partnership with Rapidstile APT Skidata for large events. This turnstile can facilitate the entry of over 6,000 people into your venue in just one hour. For more information and pricing details, please contact hello@ticketsq.com
  • How and When Do I Get Paid for My Ticket Sales on Ticket SQ?
    Instant Payment: With Ticket SQ, the revenue from your ticket sales is immediately transferred into your nominated Stripe account. There are no delays or holding periods; the money is yours as soon as the ticket is purchased. Disputes and Refunds: Since the revenue goes directly into your Stripe account, you are responsible for handling any disputes and refunds. This includes cancellations or any other issues that might require you to issue a refund to the buyer.
  • How Do I View My Statistics and Reporting?
    Access Financial Summaries: To review your financial summaries, simply log into your secure Ticket SQ account. Click on "My Ticket SQ." Navigate to "Events & Campaigns" from the menu on the left-hand side. Click on "View/Edit" next to the specific event or campaign you wish to examine. Event/Campaign Overview: At the top of this screen, you'll see a comprehensive overview of your event's or campaign's progress, providing key insights at a glance. Detailed Ticket/Voucher Analysis: For a more granular look at individual ticket or voucher types, click on the corresponding tab. A pie chart will display individual ticket or voucher data. Sales Manifest: To see a list of everyone who has purchased, been gifted, been offered, or redeemed tickets/vouchers for your event or campaign, click on the "Manifest" tab. This tab provides unique IDs for all your tickets/vouchers. Pre-Event Preparations: Before your event begins, it's highly recommended to download and save your manifest locally—whether on your phone, laptop, or tablet. Printing the manifest is also advisable to ensure you can verify patrons as they arrive, even in the case of technical issues. Final Record with Payment Provider: Please note that as all revenue from ticket sales is instantly transferred to your Stripe account, your payment service provider's sales statement should be considered the definitive source for all generated revenue.
  • Can I Use Ticket SQ Alongside Other Retail Platforms?
    Absolutely, Ticket SQ prides itself on being a flexible, non-exclusive platform, allowing you to use its services in tandem with other ticketing or music retail platforms. This offers you a broad scope for your marketing and sales initiatives, ensuring that you're not putting all your eggs in one basket. Key Features That Complement Other Platforms: QR Code Campaigns: Ticket SQ's built-in QR code features mean you can run targeted campaigns to attract customers from different platforms to your event. QR codes can be easily shared across various types of media, both digital and print. Promotional Downloads and Extras: Ticket SQ enables you to add value to your ticket sales by including promotional downloads, such as music tracks, wallpapers, or e-books. This extra value can make your tickets more appealing and help you differentiate from competitors on other platforms. Multi-Channel Marketing: Utilize Ticket SQ's analytics tools to gauge the performance of these QR code campaigns and promotional extras. When combined with insights from other platforms, you get a more comprehensive view of your marketing reach and effectiveness. Considerations for Multi-Platform Selling: Inventory Management: Make sure your ticket allocations across various platforms are well-managed to avoid over-selling. Some platforms offer real-time inventory syncing, which could be beneficial. Pricing Consistency: Maintain consistent ticket prices and fees across all platforms. If you're running platform-specific promotions, make that clear to avoid confusing or alienating your customers. Refund and Cancellation Policy: As Ticket SQ and other platforms may have different terms and conditions, be sure to understand and clearly communicate your responsibilities, particularly regarding refunds and disputes. Enhanced Customer Experience: Loyalty Programs: If you’re selling on platforms that feature loyalty or reward programs, Ticket SQ’s promotional extras can serve as added incentives for these premium customers. Bundling Options: Create ticket bundles on Ticket SQ with merchandise or VIP experiences, and promote these exclusively on one platform to gauge customer interest. So, while Ticket SQ offers a robust set of features to enhance your event planning and execution, it is designed to complement, not limit, your use of other retail or ticketing platforms.
  • Can I Change The Information I Have Published For An Event or My Profile Information on Ticket SQ?
    Certainly, you have the flexibility to modify any information associated with your seller's account on Ticket SQ, allowing you to keep event details and your profile up to date. However, it's crucial to note a few things: Key Points: Immutable Tickets: Once a ticket has been sold, the information on that particular ticket cannot be changed. This is to maintain integrity and trust between the buyer and seller. Notification Responsibility: If there are significant alterations to your event—such as a venue change, a date rescheduling, or changes in the lineup—you are obligated to inform patrons who have already purchased tickets. This can be done using the email addresses stored in your event manifest. Event Manifest Access: To find your event manifest containing the email addresses of all patrons who have purchased or been offered tickets, navigate to "Events & Campaigns" on the left-hand sidebar. From there, click on 'view/edit' next to the relevant event. Your manifest tab will then be displayed. Steps to Edit Your Event or Profile Information: Log into your Ticket SQ account: Use your credentials to sign in. Navigate to "My Account" or "Seller Dashboard": This is usually where you'll find all your administrative settings. Locate the "Events & Campaigns" Section: Find this on the left-hand menu and click on it. Select Your Event: Click on 'view/edit' next to the event you want to modify. Make Changes: Update the necessary fields and save them. Cautionary Measures: Communicate Effectively: Be clear and transparent when communicating changes to ticket holders to maintain your reputation. Legal Considerations: Depending on your jurisdiction, changing event information might have legal ramifications. Always consult with your legal team when making major adjustments. Timeline: Try to make any significant changes well in advance of the event date to give patrons adequate notice. So, while Ticket SQ offers an array of customization options, it's essential to execute them responsibly, keeping your customers' needs and expectations in mind.
  • How Do I Cancel My Ticket SQ Account?
    If you find yourself needing to cancel your Ticket SQ account, the process varies depending on whether or not you have any ongoing or live events. Below are the conditions and steps for account cancellation. Key Conditions: Active Events: If you have an event currently in progress or live, you won't be able to cancel your Ticket SQ account until that event is concluded. This is to ensure that all contractual and financial obligations are met for ongoing activities. No Active Events: If you have no live events, you can proceed with the account cancellation process. Steps for Cancellation if No Active Events: Email Ticket SQ Support: Send an email to support@ticketsq.com with the subject line stating "I want to cancel my Ticket SQ seller account." Include Email Address: Make sure your email address associated with the Ticket SQ account is included in the body of the email for verification purposes. Await Confirmation: Ticket SQ support will likely reply with a confirmation and additional steps, if necessary. Important Reminders: Pending Payments or Disputes: Be sure to resolve any pending payments, disputes, or refunds, as you will be responsible for these even after cancellation. Data Backup: Before initiating the cancellation, make sure to back up any essential data, records, or statistics as you might lose access to this information once the account is closed. Legal Obligations: Ensure that cancelling your account does not infringe on any contractual obligations or legal guidelines associated with your events. Proceed cautiously with the cancellation process, keeping these guidelines and reminders in mind.
  • Who Is Responsible for Refunds?
    As the seller, you bear full responsibility for issuing refunds, as all revenue from ticket sales is directed straight into your Stripe account. Ticket SQ does not handle or manage any refunds for any events. Key Points: Ownership of Responsibility: Sellers are exclusively responsible for refunding money from their Stripe account. Account Termination: Multiple unresolved disputes could lead to the termination of your Ticket SQ account without further notice. Legal Obligations: You are legally obligated to handle refunds and disputes as outlined in your terms of service or as mandated by local laws. Steps for Handling Refunds: Log into Ticket SQ: Access your seller account and navigate to the event in question. Find the Manifest Tab: Located under "Events & Campaigns," click on the 'Manifest' tab. Search and Select: Use the search function to find the ticket or tickets you wish to refund by the purchaser’s email address. Mark as Refunded: Once located, click on 'Refunded' next to the ticket in question. Doing this will return the ticket to your available allocation as an unsold ticket. Deactivate the Ticket: The ticket that the customer initially received will automatically be deactivated, preventing it from being used for entry or other promotions at the event. Important Reminders: Documentation: Always keep a record of the refunds you have processed. This not only keeps your books accurate but also serves as a vital piece of information should disputes arise. Communication: In the case of significant changes to an event (venue, time, date, etc.), you are responsible for informing ticket holders, particularly if it results in a situation requiring refunds. Double-Check: Make sure to reconcile your records with Stripe after issuing a refund to ensure everything aligns. By following these steps and guidelines, you can efficiently manage refunds while keeping your Ticket SQ account in good standing.
  • How Do I Add Custom Fields To My Tickets?
    Adding custom fields to your tickets on Ticket SQ allows you to collect valuable data from your customers. These fields can be optional or mandatory and can be a vital tool in understanding your audience better. Here's how you can add custom fields to your tickets: Steps: Log In: Access your Ticket SQ account by logging in. Navigate to Dashboard: Click on "My Ticket SQ" to enter your seller dashboard. Go to Events & Campaigns: On the left-hand sidebar, click on "Events & Campaigns." Select Your Event: Click 'view/edit' next to the event where you'd like to add custom fields. Choose Ticket Type: Select the specific type of ticket to which you want to add custom fields. Scroll to Custom Fields: Move down the page to find the 'Custom Fields' section. Add Fields: You can add up to five custom fields. Input a description to indicate what information you're seeking from the customer. Mandatory or Optional: If you want to make any of the custom fields mandatory, check the tick box next to that specific field. Save: Click the 'Save' button located at the bottom right corner of the screen. Additional Information: What Happens Next?: Once saved, these custom fields will appear to the customer during the checkout process. They'll need to fill these out before completing the purchase, allowing you to collect additional information. Data Use: The data collected can be invaluable for tailoring future events, targeted marketing, or simply getting to know your audience better. Privacy: Always ensure that you are compliant with data protection laws, such as GDPR in Europe or CCPA in California, when collecting and storing customer information. By following this step-by-step guide, you can easily add custom fields to your tickets on Ticket SQ and start gathering useful data from your customers.
  • What Promotions Can I Add To My Tickets?
    Ticket SQ allows you to enrich the customer experience by adding various types of promotions to your tickets. Whether it's to offer additional value, encourage upselling, or simply make the event more engaging, you have several options at your disposal. Types of Promotions: Downloadable Content: You can attach one downloadable file per ticket. This could be a digital booklet, an exclusive music track, or any other type of digital file that adds value to the ticket purchase. This is particularly useful for artists looking to offer exclusive content to fans. External Promotions: You have the ability to add one external promotion per ticket. This could range from discount codes for merchandise, special offers at partnering businesses, or anything else that might enhance the attendee's overall experience. Custom Fields: You can add up to 5 custom fields per ticket. These fields can collect data such as the attendee's favourite song, meal preferences, or any other details that could help personalize their experience. How to Add Promotions: Log in to your Ticket SQ account: Access the seller dashboard by logging in. Navigate to Events & Campaigns: Click on "Events & Campaigns" on the left-hand sidebar. Select the Event: Find the event you wish to enhance with promotions and click 'view/edit'. Choose Ticket Type: Pick the ticket type to which you wish to add promotions. Scroll Down to Promotions Section: Here, you will find options for attaching downloadable content, external promotions, and custom fields. Attach your promotions: Follow the prompts to attach your chosen promotions. Save: Don't forget to click 'Save' at the bottom of the page to apply your changes. Important Notes: Value Added: Adding promotions can offer more value to your tickets, potentially increasing sales and customer satisfaction. User Engagement: Engaging promotions could enhance the user experience, encouraging them to attend future events or engage with other products or services you offer. Data Gathering: Use custom fields wisely to gather useful data that could help you in your future marketing efforts or event planning. By effectively using the promotion options available on Ticket SQ, you can provide a richer, more valuable experience for your customers.
  • How Do I Add Promotions To My Tickets on Ticket SQ?
    Boosting the value of your event tickets is straightforward with Ticket SQ. The platform allows you to enhance the user experience by adding different types of promotions to your tickets, ranging from digital media and physical gifts to custom data fields. Here's how you can set it all up: Adding Promotions: Log in to your Ticket SQ account: Access your account to reach the seller dashboard. Go to Events & Campaigns: On the left-hand sidebar, click on "Events & Campaigns." Choose the Event: Locate the event for which you'd like to add promotions and click on 'view/edit.' Select Ticket Type: Choose the specific ticket type to which you want to add the promotions. Scroll Down: Scroll down to the promotions section where you can see various options for attaching different kinds of promotional material. Types of Promotions: Free Download: To add free digital media like exclusive tracks or digital booklets, navigate to "Downloads" from the left-hand menu. Click on "Add New Download" to upload your media. Note that each file should be 10MB or less. This uploaded media will then appear in a dropdown in the 'Free Download' section. Make sure to tick the checkbox to attach it to your ticket. Free Physical Gift: If you'd like to offer a physical item, like a T-shirt or CD, enter the title and description of the gift and check the corresponding box. You have the option to include the cost of the item in the ticket price. Custom Fields: You can add up to five custom fields per ticket for data collection. Enter what information you'd like to collect (e.g., name, age, postcode) and tick the box if you wish to make the field mandatory. This allows you to gather valuable data from your attendees. Important Points: Check The Boxes: Always ensure that you've ticked the necessary checkboxes for each type of promotion you're adding, otherwise they won't be attached to your tickets. Data Collection: Utilize custom fields to collect useful information for future events and marketing strategies. Improve Experience: Adding promotions is not just a way to increase ticket value but also significantly enhances the event experience for your customers. By leveraging these promotional features, you can offer more than just event access to your attendees, potentially driving higher sales and improving customer satisfaction.
  • How Do I Increase My Ticket Allocation on Ticket SQ?
    Increasing your ticket allocation on Ticket SQ is a straightforward process. Whether you've had a surge in demand or have gained extra space for your event, you can easily update your ticket numbers. Here's how: Steps to Increase Allocation: Log in: Access your Ticket SQ seller account to get started. Navigate to Events & Campaigns: From the left-hand sidebar, click on "Events & Campaigns." Select the Event: Find and click on 'view/edit' next to the event where you wish to increase the ticket allocation. Choose the Ticket Type: Select the tab corresponding to the type of ticket whose allocation you wish to edit. Edit Allocation: In the ticket type edit screen, find the field labeled 'allocation.' Here, you can change the quantity of tickets available for this specific type. Allocation Status: Active and Published: If you are increasing your ticket allocation, you'll notice a status change at the top of the page. While your event will remain active and published, the additional tickets won't be available for purchase or distribution until they are paid for. Activation Fee: Remember, Ticket SQ only charges an activation fee on the first transaction for each event or campaign. Important Considerations: Ensure Payments: Make sure you understand the payment implications before adding more tickets to your allocation. Status Monitoring: Keep an eye on the status indicators to know when your newly added tickets are available for distribution. Timely Updates: Make your changes well ahead of the event to give attendees ample time to make their purchases. By following these steps, you can easily manage and increase your ticket allocation, allowing for greater flexibility in hosting your events.
  • Do I Have To Add a Booking Fee on Ticket SQ?
    Adding a booking fee is entirely optional when you're setting up your ticket types on Ticket SQ. The system provides the flexibility to either include or exclude a booking fee based on your preferences and requirements. How to Add a Booking Fee: Log In: Sign in to your Ticket SQ seller account. Navigate: Click on "Events & Campaigns" on the left-hand sidebar. Select Your Event: Click on 'view/edit' next to the event for which you are considering adding a booking fee. Choose Ticket Type: Select the specific ticket type you're working on. Add Booking Fee: You'll find an option to add a booking fee. If you decide to add one, it will be appended to the ticket price and paid by the buyer. Benefits of Adding a Booking Fee: Financial Safety Net: If you do add a booking fee, these funds will be non-refundable and paid directly into your Stripe account. This creates a financial safety net that can help you manage refunds in the event of cancellations or disputes. Revenue Management: The booking fee allows you to receive additional revenue, offering you more flexibility in managing event costs. Responsibilities: Refunds and Disputes: Keep in mind that all revenue from ticket sales, including the booking fee, goes straight into your Stripe account. Therefore, you are responsible for handling any refunds or disputes that may arise. Communication: If you add a booking fee, it’s good practice to clearly inform ticket buyers of this additional cost at the time of purchase, so there are no surprises later. By carefully considering whether to add a booking fee, you can make a strategic choice that best suits the needs of your event and its financial structure.
  • How Do I Give Away Free Tickets on Ticket SQ?
    If you're looking to distribute complimentary tickets for your event, Ticket SQ makes the process straightforward and flexible. Follow these steps to start giving away free tickets: Setting Up the Free Event: Sign Up or Log In: Create a Ticket SQ seller account or log into your existing one. Add Free Event: Navigate to "Events & Campaigns" on the left-hand sidebar and click on "Add Free Event". Event Details: Fill in general event information in the Settings tab—this includes your logo, venue details, and event timings. Save the details by clicking on 'Save' at the bottom-right corner of the screen. General Admissions: In this tab, provide the event name, a brief description, and specify the allocation (i.e., the number of free tickets you want to distribute). Distribution Methods: You have three primary options for giving away your tickets: Give Tickets: You can directly email free tickets to existing Ticket SQ users. Just enter their email addresses and a personal message, and the tickets will be sent immediately. These tickets also appear in their Ticket SQ wallet. Offer Tickets: You can extend a free ticket offer to any email address, regardless of whether they're existing Ticket SQ users. Recipients will need to sign up or log in to Ticket SQ to claim their ticket before the offer expires. Unclaimed tickets will return to your ticket pool. Coupons: Generate unique redemption codes for free tickets, which you can then distribute at your discretion. Upon scanning these codes, recipients will have to log in or sign up to Ticket SQ to claim their free ticket before the code expires. Monitoring and Management: Manifest Tab: Here, you can see a list of all the free tickets you've offered, including unique IDs, ticket types, and the status of each offer. It's advisable to download and print this list prior to your event as a backup. Notifications: If a ticket offer is rejected, you will receive an email notification, and the ticket will revert back to your available pool for redistribution. By following these steps, you can effectively manage and monitor the distribution of free tickets for your event, all the while enjoying the various features and benefits that come with using Ticket SQ.
  • How to Distribute Free Tickets with Promotions Through Ticket SQ
    Step 1: Create the Event and Ticket Types Sign into Ticket SQ: If you don't already have an account, create a seller account first. Navigate to Events & Campaigns: On the left-hand side menu, click on "Events & Campaigns," then choose "Add Event." Fill in Event Details: Create a new event by providing all the required details. Add Promotions: Attach any promotions to the ticket type you want to give away. Visibility: Uncheck the box under "Show on Ticket SQ" within the visibility section of your new ticket type. This ensures that your promotional tickets won't appear for public sale on your Ticket SQ event page. Payment: Before you can give away the tickets, you'll need to pay for your allocation. Click "Pay" at the top of the screen and proceed with the payment. Step 2: Methods for Giving Away Tickets Method 1: Direct Email What: Give free tickets directly to existing Ticket SQ users. How: Enter their email addresses and include a personalized message. The tickets will be instantly emailed to recipients and stored in their Ticket SQ wallets. Method 2: Offer by Email What: Offer free tickets to anyone, whether they have a Ticket SQ account or not. How: Input the recipient’s email address, include an expiry date for the offer, and add a message. Recipients will have to log in or sign up to claim the ticket before it expires. Method 3: Coupon Codes What: Distribute unique redemption codes. How: Generate a set of unique coupon codes and distribute them as you see fit. Recipients will have to log in or sign up and use the code before its expiry date. Method 4: Public Giveaway What: Activate a promotion code or QR code for public distribution. How: Navigate to your ticket type's section and locate "Give Away This Ticket Type." Check the appropriate box to activate the code. Distribute it online or offline as needed. Step 3: Managing Existing Events If you already have an event for which you wish to offer promotional tickets, you have two routes: Add a New Ticket Type: Create a separate ticket type exclusively for giveaways. Use Existing Ticket Types: Choose from already existing ticket types to give away tickets. The Manifest Tab This tab serves as a centralized platform to track all ticket activities: Overview: View and download detailed lists of who you've offered or gifted tickets to, their acceptance status, and more. Notifications: Receive email updates for any ticket rejections. Redemption Tracking: See who has redeemed tickets using QR codes or promotion codes. Pro Tip: It's advisable to download and print the manifest before the start of your event in case of network or technical issues.
  • How Do I Market My Event with Ticket SQ?
    Utilizing QR Codes Overview: When you create your Ticket SQ account, unique QR codes are generated for both your profile and each specific event you list. How to Access: Profile QR Code: Log into your Ticket SQ seller account and click on "Profile" in the left-hand menu. You can copy this QR code and use it for promotional purposes. Event-specific QR Code: You'll find this in the marketing tab of the event you’re promoting. How to Utilize: Incorporate these QR codes on promotional materials like posters, flyers, or on your website. Benefits: Scanning a QR code will direct users to your Ticket SQ profile for a general overview, or to a specific event where they can immediately purchase tickets. Sharing Ticket SQ Events How to Share: At the top of each Ticket SQ page are options to share via Facebook, Twitter, and email. Visibility: Share the page using these icons to increase your event's exposure. Extra Features: Embed codes are also available to share, allowing you or your audience to integrate this page on websites, blogs, or even Facebook pages. Embedding Ticket SQ on Your Platforms Embed Codes: Find these within your Ticket SQ seller profile or under the marketing tab for specific events. How to Implement: Copy and paste this code into your website or blog, providing a streamlined ticket purchasing process for your audience. Advantages: Users can buy tickets or redeem promotions directly from your site, enhancing the user experience. Facebook Integration Setup: Add a "Static HTML" App to your Facebook "Like" page. How to Embed: Copy the embed code from your Ticket SQ profile or specific event's marketing tab into this app. Benefit: This allows ticket purchasing directly from your Facebook page, thus capturing a broader audience. Ticket Giveaways How to Access: Log into your Ticket SQ account and navigate to “Events & Campaigns” to see options for ticket giveaways. Choices: Four methods are available: giving tickets outright, offering them, using coupons, or other giveaway options. Why Use This: It's an effective method for attracting more attendees and can create a buzz around your event. Boosting Events with Campaigns Campaign Types: Two types of QR code campaigns: Generic and Unique. How They Work: Generic QR Codes: Can be distributed widely both online and offline, and can be set with a redemption limit. Unique QR Codes: Designed for one-time use, ideal for special rewards. Benefits: Generic codes are excellent for mass distribution, while unique codes offer a more targeted, exclusive appeal. By skillfully leveraging these features, you can maximize the visibility and success of your event, driving both ticket sales and overall engagement.
  • How Do I Notify Fans/Customers of Changes in Venue, Bill, or Time?
    Your Responsibility If you're planning to make substantial alterations to your event—be it the venue, date, or lineup—you are responsible for notifying attendees who have already purchased tickets. Ticket SQ provides you with an easy way to access all the necessary contact information to make this task simpler. Accessing Your Event Manifest Steps to Follow: Log into your Ticket SQ Seller Account: Navigate to the left-hand menu and click on "Events & Campaigns." Select Your Event: Find the event that you wish to edit or update and click on the "view/edit" option next to it. Locate the Manifest Tab: Here, you will find a list of email addresses for all patrons who have either bought tickets, been offered tickets, received tickets as a giveaway, or redeemed any promotional tickets. How to Use the Manifest for Notifications: Once you have accessed the email addresses from the manifest, you can use them to send out an email notification to your patrons informing them of the changes. What to Include in the Email: Clear Subject Line: Make it obvious that important event changes are being communicated. Detailed Information: Clearly state what the changes are, be it a change in venue, time, or the lineup. Next Steps: Provide options for ticket refunds or exchanges if applicable. Contact Information: Supply an email or phone number where patrons can reach out for more information or clarification. By effectively communicating these changes, you not only fulfill your responsibilities but also maintain trust and goodwill with your audience. Make sure to be as clear and transparent as possible to prevent any misunderstandings or inconvenience.
  • How Do I Link My Payment Gateway Account to My Ticket SQ Account?
    Linking a Stripe Account Requirements: You should have an active Stripe account. Steps: Access Payment Settings: First, log into your Ticket SQ seller account. From the dashboard, go to the "Payment Settings" option on the left-hand side menu. Stripe Configuration: You'll see an option to link a Stripe account. Click on the "Connect with Stripe" button. This will redirect you to Stripe's authorization page. Stripe Authorization: Log in to your existing Stripe account or create a new one. Follow the on-screen instructions to link it with Ticket SQ. Confirm Connection: Once authorized, you'll be redirected back to your Ticket SQ dashboard. A confirmation message will appear, indicating that your Stripe account has been successfully connected. Save Settings: Make sure to save any changes made to your payment settings before exiting. Note: Currency Settings: As below with PayPal and PayFlow, make sure the currency in your Stripe account matches the currency set in your Ticket SQ seller profile. For example, if your Stripe account is set to deal in US Dollars, make sure your Ticket SQ profile is also set to US Dollars. Linking a PayPal Account Requirements: You must have a premier or business-level PayPal account. Steps: Access Payment Settings: Log into your Ticket SQ seller account and navigate to the "Payment Settings" page from the left-hand side menu. Find Your PayPal API Credentials: Log into your PayPal account. Click on the "Profile" subtab. Go to "My Selling Preferences" in the left-hand side menu. Click on "Update" next to "API Access." Choose "Option 2" to show or request your API signature. Enter API Credentials: This page will display your API username, password, and signature. Copy and paste these details into the appropriate fields in the "Payment Settings" section of your Ticket SQ seller account. Save Changes: Click 'Save' and your PayPal account will be successfully linked to your Ticket SQ account. Linking a PayFlow Account Steps: Access Payment Settings: Similar to the PayPal process, go to the "Payment Settings" page from the left-hand menu in your Ticket SQ account. Enter PayFlow Details: In the corresponding fields, input your PayFlow link partner, PayFlow link username, and PayFlow link password. Note: Currency Settings: Ensure that the currency setting in your Ticket SQ seller profile matches the currency you wish to receive payments in. For example, if your PayFlow account is set to deal in US Dollars, make sure your Ticket SQ profile is also set to US Dollars. By following these steps, you can easily link your preferred payment gateway to your Ticket SQ account, allowing for seamless and secure transactions.
  • How Do I Issue a Refund?
    Responsibility for Refunds As a seller, you are responsible for issuing refunds directly through your chosen payment gateway account, whether that's Stripe, PayPal, or PayFlow. Steps for Ticket SQ Account: Log In: Access your Ticket SQ seller account and navigate to your dashboard. Locate the Event: From the dashboard, click on "Events & Campaigns" on the left-hand side menu. Select 'view/edit' next to the event for which you wish to process a refund. Access the Manifest: In the event details, locate the "Manifest" tab. Here you will find the email addresses of all patrons who have purchased, been offered, or redeemed tickets for your event. Mark as Refunded: Use the search function to find the ticket or tickets that have been refunded by email address. Once located, click on the 'Refunded' button next to the corresponding ticket. Record-Keeping: This action will mark the ticket as refunded within your Ticket SQ system. It will revert to your unsold ticket allocation, and the QR code or ticket that the purchaser received will be deactivated. This ensures that the ticket is no longer usable for event entry or for redeeming promotions. Additional Notes: Consistency: Make sure to perform this action in your Ticket SQ account every time a refund is made so that your records are accurate and up-to-date. By following these steps, you can maintain accurate records of all refunds, making it easier to manage your event and maintain trust with your customers.
  • How Do I Change My Password?
    Steps to Update Your Password in Ticket SQ: Log In: Sign into your Ticket SQ account with your current credentials. Navigate to Account Settings: Click on your email address located in the top right-hand corner of the screen, next to the "Sign Out" button. Current Password: A dialogue box will appear, prompting you to enter your current password for security verification. New Password: Type your new, memorable password into both the "New Password" and "Confirm New Password" fields. Update Password: Click the "Change Password" button to finalize the change. Email Confirmation: Your new password will be sent to the email address associated with your Ticket SQ account for your records. Additional Information: Continued Access: Although you've changed your password, you will remain logged into the Ticket SQ service. The next time you sign in, you'll need to use your new password. By following these steps, you'll be able to successfully update your password and maintain the security of your Ticket SQ account.
  • What Do I Do If I Have Forgotten My Password?
    Steps to Recover Your Password in Ticket SQ: Go to Sign-In Page: Navigate to the Ticket SQ homepage and click the "Sign In" button located at the top right corner. Click on 'Forgotten Your Password?': On the sign-in screen, locate and click the "Forgotten your password?" link. Enter Registered Email: Type in the email address associated with your Ticket SQ account where prompted. Enter Verification Code: For added security, you may be required to enter a verification code. Email Verification: Once you've completed the above steps, a password recovery link will be sent to your registered email account. Click the Link: Open your email and click on the link provided to confirm your email address. Receive New Password: After verifying, Ticket SQ will automatically send you a new, temporary password. Additional Information: Update Password: You can change this temporary password to something more memorable by logging into your Ticket SQ account and following the steps for changing your password. By following these simple steps, you'll be able to reset your password and regain access to your Ticket SQ account securely.
  • TicketSQ User Guide: How to Sign Up, Create, and Manage Your Event
    Sign Up and Create Your Event TicketSQ is a self-service platform, allowing anyone to sell tickets to any type of event. To get started, simply sign in at www.ticketsq.com and create a seller account. Follow the step-by-step process to enter your personal and event information into the designated fields and tabs. Attach Media or Promotions to Your Tickets Once logged into your seller account, click on 'Downloads' to upload media that can be attached to your tickets, such as a download, video, or PDF. You can then navigate back to the event you've created to attach this media to any of your ticket types. Additionally, you can attach physical promotions (like a T-shirt or beer) that can be redeemed at the event. By using the TicketSQ Door App, you can fulfill any valid promotions. Connect Your Stripe Account Go to 'Payment Settings' in your TicketSQ seller account to attach your Stripe account. Fill in the required fields; all ticket sales revenue will be sent directly to the payment gateway account you've nominated. Guidelines on how to fill in the required information are available in TicketSQ's FAQs. Pay for Your Allocation of Tickets In the event page, you can pay for the ticket allocation you’ve chosen. Regardless of the ticket price you set, you'll be charged just $0.25 per ticket. After payment, your event goes live, and you can begin selling tickets. At any time, you can top up your ticket allocation by returning to your TicketSQ seller account and making a payment. Promote Your Event with QR Codes and Embed Codes Each seller and event is provided with a QR code and an embed code for promotional purposes. You can embed the event page on any website you own or control, including Facebook. QR codes generated for the event can be used on posters or flyers. Scanning these QR codes will direct patrons straight to your event page, where they can buy tickets via their mobile phones. View Live Reporting from Your Seller Account Log back into your account whenever you like to see live reporting on ticket sales, revenue generated, and the email addresses of ticket buyers. Manage Entry with the TicketSQ Door App For easy venue entry management, download the free TicketSQ Door App to scan customer QR codes. The app and your TicketSQ seller account provide real-time information on attendees, showing who has entered and who is yet to arrive. The app can also verify whether a ticket holder is entitled to any attached promotions, allowing you to fulfill them accordingly.
bottom of page